Refund policy

Refund and Return Policy

All Cranked Up merchandise is printed and fulfilled on demand. Because each item is made individually after you order it, we do not accept returns or exchanges for buyer's remorse, such as, wrong size ordered, wrong color ordered, change of mind, or no longer wanting the item. Please check the size guide on each product page before ordering.

Damaged, defective, or misprinted items

After your order is delivered, you'll receive an email asking you to rate it. That email links to your order page, where you can report a problem and request a free reprint or a refund. Our support team reviews the claim and responds with a resolution.

Claims must be submitted within 30 days of delivery and require a clear photo showing the issue. If multiple items with the same design are affected, include one additional photo or video showing all affected items in a single frame.

Reprints are the default resolution unless you specifically request a refund. Do not ship the item back — returns are not required, and merchandise sent to us cannot be accepted or returned.

If you didn't receive the post-delivery email or can't find your order page, email shop@crankedupfilms.com and we'll send you the link.

Print placement tolerance

Garments are printed individually, and print placement can vary by up to half an inch. Variation within that range is normal and not considered a defect.

Unsuccessful or failed delivery

If your package is undeliverable or returned to sender, report it through your order page. Depending on the circumstances, the order can be reshipped for an additional charge or partially refunded. If tracking shows delivered but the package is missing, or tracking hasn't updated in 10 business days, report it the same way.

Exchanges

We don't offer exchanges. If you ordered the wrong size or color, place a new order.

Non-returnable items

Gift cards, sale items, and personalized or custom products are final sale.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at shop@crankedupfilms.com.

Original shipping costs are non-refundable except where the order was damaged, defective, or incorrect.